UnoBiz AI privacy policy

The Short Version

UnoBiz AI is an AI-powered SaaS platform that allows businesses to create, customize, train, and deploy AI assistants and chatbots using their own business information and knowledge.

We collect and process information necessary to provide and operate our services. This may include account information, chatbot configurations, uploaded documents, conversations, leads, and subscription information.

We do not sell your personal information.

Our AI provider credentials remain on our servers and are not exposed to chatbot visitors or users. Information is processed only as necessary to provide features such as AI responses, knowledge retrieval, lead capture, appointment booking, authentication, and subscription management.

1. Information We Collect

Account Information

When you create an account or use UnoBiz AI, we may collect information such as your name, email address, authentication information, account identifiers, and other information you choose to provide when creating or managing your account.

You may be able to authenticate using email and password or through Google authentication.

Chatbot and Business Information

We collect information you provide when creating and configuring your AI assistant or chatbot, which may include your chatbot name, company or business name, business descriptions, assistant instructions, FAQs, knowledge base content, whitelisted website domains, and other configuration data.

Knowledge Base and Uploaded Content

You may upload documents or provide other content to train or provide knowledge to your chatbot. This may include PDF files, text files, business information, FAQs, and other content you choose to provide.

We process this information to help your chatbot retrieve relevant information and provide responses to questions.

Conversations and Messages

When users or website visitors interact with a chatbot powered by UnoBiz AI, we may process and store the messages they submit, AI-generated responses, conversation history, and relevant metadata.

Conversation information may be used to generate AI responses, maintain conversation history, allow chatbot owners to review conversations, troubleshoot issues, and improve the platform.

Leads and Contact Information

When you voluntarily submit information through a chatbot, the information collected may include name, email address, company name, phone number, and the message or inquiry itself.

Calendar and Appointment Information

If appointment booking functionality is enabled and a chatbot owner has connected Google Calendar, we may process calendar availability, appointment times, names, email addresses, company information, and meeting details.

Subscription and Payment Information

UnoBiz AI may offer free and paid subscription plans. Payments for paid plans are processed through Razorpay. We may store information necessary to manage your subscription, including the selected plan, subscription status, payment status, and billing-related identifiers.

Technical and Usage Information

When you use UnoBiz AI, we may process technical information necessary to operate and secure the platform, including IP address, browser or device information where available, request details, rate limiting information, and application logs.

2. How We Use Your Information

We may use the information we collect to create and manage user accounts, provide the UnoBiz AI platform, create and manage AI chatbots, process uploaded documents and knowledge, generate embeddings for knowledge retrieval, generate AI-powered responses, maintain conversation history, provide chatbot analytics, capture leads, enable appointment booking, connect Google Calendar, process subscriptions, enforce usage limits, prevent abuse, troubleshoot technical issues, and improve the service.

We do not sell personal information.

3. AI Processing

UnoBiz AI uses third-party AI services to provide AI functionality. We use Sarvam AI to generate chatbot responses and OpenAI embedding technology to process knowledge base content and retrieve the most relevant information.

Depending on the chatbot configuration and the request, information processed for AI response generation may include user messages, relevant conversation history, chatbot instructions, and information retrieved from the chatbot's knowledge base.

Our API credentials for AI providers are maintained server-side and are not exposed to public chatbot visitors.

4. How We Share Information

We may share information with third-party service providers only as necessary to operate and provide our services. These may include Sarvam AI, OpenAI, Supabase, Razorpay, and Google.

We may also disclose information when reasonably necessary to comply with laws, respond to legal requests, protect the security and integrity of our platform, and prevent fraud, abuse, or unauthorized activity.

We do not sell personal information.

5. Data Storage and Security

UnoBiz AI uses Supabase and PostgreSQL-based infrastructure to store and manage application data.

We take reasonable administrative, technical, and organizational measures designed to protect the information processed through our platform. However, no method of transmission or electronic storage is completely secure.

6. Data Retention

We generally retain information for as long as reasonably necessary to provide and operate our services, maintain user accounts, manage chatbot functionality, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Users may request deletion of their account or applicable data by contacting us at support@unobizai.com.

7. Data Ownership

You retain ownership of the business content, documents, knowledge, and other information that you provide to UnoBiz AI. By using the platform, you grant UnoBiz AI the limited rights necessary to process, store, retrieve, and transmit your content solely for the purpose of providing the service.

8. Public Chatbot Visitors

UnoBiz AI allows businesses to embed AI chatbots on their own websites. When visitors interact with a chatbot powered by UnoBiz AI, their messages may be processed to generate AI responses and stored by UnoBiz AI.

Information voluntarily submitted through lead capture or appointment forms may be provided to the chatbot owner or business. Appointment information may be used to schedule meetings when appointment booking is enabled.

9. Cookies and Session Technologies

UnoBiz AI may use cookies, session technologies, or similar tools necessary for authentication, security, session management, and core platform functionality.

We do not use these technologies to sell personal information or provide behavioral advertising through the UnoBiz AI platform.

10. Google Authentication

UnoBiz AI may allow users to sign in using their Google account. When you choose to authenticate using Google, we may receive basic information made available through the authentication process, such as your name, email address, and authentication identifiers.

11. Google Calendar Integration

UnoBiz AI may allow users to optionally connect their Google Calendar. When connected, UnoBiz AI may use Google Calendar information to check availability, display appointment slots, create events, and send invitations.

12. Payments

Paid subscriptions are processed through Razorpay. Payment processing is handled by Razorpay and is subject to its applicable terms and privacy policies. UnoBiz AI does not store complete credit card or debit card information on its own servers.

13. Your Rights and Choices

Depending on how you use UnoBiz AI, you may be able to update your account information, manage chatbot configuration, add or remove knowledge base content, delete uploaded documents, delete chatbots, manage connected integrations, disconnect Google Calendar, and request account deletion.

To request assistance or deletion, contact support@unobizai.com.

14. Children's Privacy

UnoBiz AI is not intended for children under the age of 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information without authorization, please contact support@unobizai.com.

15. International Data Processing

UnoBiz AI and its service providers may process information in countries other than the country where you reside. By using UnoBiz AI, you understand that your information may be processed in locations where our service providers operate, subject to applicable laws and safeguards.

16. Third-Party Services

UnoBiz AI relies on third-party services including Sarvam AI, OpenAI, Supabase, Razorpay, and Google. These providers may process information in accordance with their own privacy policies and terms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we update it, we will revise the Last updated date at the top of the page.

18. Contact Us

If you have questions about this Privacy Policy or would like to request deletion of your account or applicable data, please contact UnoBiz AI at support@unobizai.com.